Staff name:Thomas More
Workshop:Black Belt Librarian
Aha! to share: Greet patrons when they enter the Library, everyone wants to feel important.Be 110% sure you have the right person when taking action against a potential problem. Need a fundamental camera system.
Questions to ask yourself:
1. Am I passive or aggressive by nature?
2. Am I emotional or a thinker by nature?
3. Am I introverted or extroverted by nature?
4. Do I like people?
5. Do I like my job? The answer can possibly determine your response to situations that may arise.Do not apologize for doing your job. Apologies sound like a request and respond to all alarms.Keep your ego out of problems with patrons, it is NOT personal. Do not react, just respond.
Quotes that made an impression:
There are 3 kinds of "drunks": Happy, sad or mean. Stop, look and listen. Getting the shakes is natural, our body is preparing itself for "flight or fight". No means no, say it in 3 words. "Cellphones not allowed".
Websites to share: