So how will I use this moving forward with staff development?
I'll start asking better questions. I think the training needs assessment needs an overhaul and a new approach which can easily benefit from such question-asking described above. This can actually be applied to any of the projects I am working on.
- stop motion animation: how can this delight our customers? How can we make it easier for our customers to incorporate stop motion into their already busy programs?
- WMRL databases. How can our databases delight our customers? How can we make them easier to use and promote?
- Summit. Am I facilitating the team in such a way that enables continuous innovation? Are we designing a summit experience that will delight our participants?
Lots of food for thought here and I will be checking our catalog to make sure we own some of Denning's books to check out!