Staying Safe with Rosanne Torpey

When I signed up for this workshop (Staying Safe in a Changing Work Environment, Oct. 25 in Clear Spring), I thought this was going to be just another self-defense, working with/around the emotionally or substance unbalanced. Just checking off more CEU's. I was totally WRONG. It was not "just another" workshop; this was one of the most rewarding trainings I have attended, and I would urge anyone who has not participated in one of Ms. Torpey's presentations to jump on the next opportunity that presents itself. Yes, we did learn to recognize impending crisis situations, and techniques and approaches to de-escalate them. The main difference was the clarity with which the material was presented and the sense of empowerment to trust one's individual abilities, creativity, and approaches when dealing with difficult persons, whether patrons or co-workers. Quite invigorating. Woohoo!