Tuesday, December 11, 2012

Mindful customer service

What was particularly impactful from Hugh Byrne's talk on mindfulness and meditation?

- The Wendell Berry poem, The Peace of Wild Things. I have also escaped to nature, but felt somehow that was taking the easy out, and therefore to be frowned on as not making an effort. But the lines in the poem that resonated were
I come into the peace of wild things
who do not tax their lives with forethought
of grief.
The point is not to make an effort, but to be.

- The notion of washing a dish mindfully, not washing the dishes mindfully. If you are thinking about what you are doing, you are thinking about the one dish you are currently working on, not the sink full of dishes that await you.

- The image of reactions being like wild horses carrying one away in a great rush. When the rush is over, there is nothing to do but walk quietly home, apologizing to all injured by the wild ride. The start of the ride is exhilarating briefly, but only briefly and then the impact and regrets and justifications begin. In this case it is definitely preferable to get off the horse, or not get on it in the first place.

Now, how does these insights affect who am I and how I behave to others at work?

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