Staying Safe in a Changing Work Environment

I attended the "Staying Safe in a Changing Work Environment on October 24th at the LaVale Branch in Allegany County. I found the speaker to be very informative and interesting. She gave us examples of day to day stressors that might crop up and affect the safety of the workplace. She explained how and when to talk and when not to talk when a patron is in the aggressive cycle. She gave us great tips on how to be in the safe negotiated zone - how to stand and have good eye contact, no staring or glaring. Overall, this was a very important workshop for people working in customer service. I highly recommend it!