Staying Safe ina Changing Work Environment

Presenter: Master Nurse, Rosanne Torpey
Date: 25 October 2011
Location: Clear Spring Library

Summary: Although the "role-playing" scenarios presented in this session were based in our work environment, the library, the content of this fast-moving three hour workshop dealt with staying safe in a changing world.

We learned skills necessary to manage difficult situations; being pro-active, not reactive. Without being cognizant of our response, we can sometimes escalate a problem. We were taught verbal and non-verbal intervention skills to use. We learned the importance of shaking up our old thinking patterns and to see the situation from a different perspective. In summary, we should project to others that we care...great customer service advice.

The workshop ended with our playing a game which visually demonstrated that within our daily tasks, fragile situations may arise in which we may have to use our skills to de-escalate.

I recommend this life skills workshop to all.