Good the bad and the ugly - training that works and sometimes doesn't

Good the bad and the ugly

Things I liked:

• Richland Library in South Carolina, has an intranet for staff and their promises (to customers and each other) are on that homepage 
• An interactive map with fun facts about each branch.
• A glossary of terms on the staff intranet which are gathered from newer employees 
•  They used Prezi to create an org chart/hierarchy with pictures of each employee in each department. (They use professional Prezi to keep it secure)
• New employees training is called the main event.
•  they have a passport shaped booklet that  you wear around your neck which contains a series of self-directed learning opportunities.  
•  Lots of games are included in the process
• "Does the way we present our content to new employees embody the philosophy we are trying to instill in them?

 On my to do list:

• Prezi org chart for MLA!

 Pat Wagner is  a great speaker!  I didn't take many notes but I really appreciated everything she said - my greatest takeaway - Don't be predictable, refresh your knowledge

She recommended tip.psychology.org

and

Read DK Psychology (for adults)

Pat@sierralearn.com

Julie Zamostny also presented a segment of this program.  It was content from her and Bonnie Winters' staff/customer e-device training sessions.  It's sometimes the simple ideas that are brilliant, but there is no better way to create a learning culture in your organization than learning together with your users.  We don't have to be the experts 100% of the time, but we do need to be willing to learn 100% of the time.