Author Name: Sally Hull
Library System: Western Maryland Regional Library
Top 3 things learned:
1. We learned the four types of energy : spiritual, mental, emotional and physical and to fully engage these means being :Physically energized, emotionally connected, mentally focused and spiritually aligned with a purpose that is important to you.
2. We learned about having a Full Cup. When we fill ourselves with things that give us positive emotional energy it spills over into everything else we do.
3. We learned the SOSS model for emotional management and expression. S-Stop and slow down (count to 10) O-Oxygenate (take some deep breaths) S-Strengthen appreciation (literally think of appreciating someone or something. It engages your pre-frontal-cortex) S-Seek Information (learn more about the other person's point of view....it may even buy you some time before you respond).
How to implement:
I think the SOSS model is useful anytime and anywhere. How many times are we already planning the words we are going to use to defend our position before the other person is even finished speaking? Slowing down, breathing, and thinking before we speak is something so simple that we
can implement so easily .....but we just don't do it. We want to be heard and be right more than we want to take the time to be thoughtful. Maybe we all need a little sign on our desks that says SOSS ;-)
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