My general feelings on the training were that it was
beneficial. It was good to be reminded
of the simple things we have the power to do that can make someone else’s day
(the pickles). Since taking the training,
I’m more mindful of smiling on the phone, thinking of how customers are observing
my actions, and trying to maintain consistency in customer service.
1 comment:
I found this workshop very useful, though I did this some of the material was aimed more for business/retail. I thought the presenters did a good job in reminding us of simple things we can do to keep our patrons happy.
Marcella Whitmore
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