Joys and Pains of Middle Management

I wasn’t a big fan of the personality breakdown/management style model that was used—aren’t we all amiable, expressive, driver and analytical personality types depending on the person and/or situation we are dealing with?  However, the presenters seemed very energetic and knowledgeable on the subject.   The real-world examples offered helpful tools.  Empathy, observation, and communication will always help one understand others.