Give A Pickle, Get A Smile !!! The Workshop

Give A Pickle, Get A Smile!

The Workshop

 

Submitted by Delissa Key

The four key principles to getting customers to return:

•   Make serving others your top priority….find out what the customer wants/needs (that’s the pickle) 

Staff must feel empowered to offer special touches

• Attitude

Customers are the boss.

You are the face of your company/organization.

• Consistency

   Set high standards.

   What is “non-negotiable”?

•   Teamwork…group of people who go out of their way to make each other look good.

How would you define Customer Service?

• Putting the customer first.

•   Give them what they want/need (first you have find out what they want/need)

•   Do more than listen…HEAR!!!!

•   Greet and acknowledge

•   Have the courage to make things right.

•   Follow-up